Pawlicious is a Pakistani pet food brand. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By placing an order or using our website, you agree to the practices described in this policy.
1. Information We Collect
When you shop with Pawlicious, we may collect the following types of information:
Information you provide directly:
- Full name
- Delivery address (city, area, street, house/flat number)
- Phone number
- WhatsApp number (if provided)
- Email address
- Payment method details (processed securely through third-party payment gateways — we do not store card information)
Information collected automatically:
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited and time spent on site
- Referral source (how you found us)
This data is collected via cookies and similar tracking technologies to improve your browsing experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill your orders
- To communicate order updates, tracking information, and delivery status
- To send promotional messages, new product announcements, and offers (only if you have opted in)
- To respond to your queries and customer support requests
- To improve our website and product offerings
- To detect and prevent fraud or misuse
We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.
3. Sharing of Information
We may share your information only with:
- Courier partners for order delivery purposes
- Payment gateway providers to process your payment securely
- IT and platform service providers who help us operate our website
- Legal authorities, if required by Pakistani law or court order
All third parties we work with are required to handle your data responsibly and only for the purpose for which it is shared.
4. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your browser that help us remember your preferences and understand how you use our site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website, such as the shopping cart.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for the purpose of satisfying any legal, accounting, or reporting requirements. Typically, order-related data is retained for up to 3 years.
6. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time by contacting us through the options available on our website
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.