At Pawlicious, we believe your furry family members shouldn't have to wait too long for their treats. Here's everything you need to know about how we get your order to your door.
Order Processing
All orders are processed within 1 business day of payment confirmation. Orders placed on Sundays or public holidays will begin processing the next working day. You will receive an order confirmation via WhatsApp or email once your order is successfully placed.
Delivery Timeframe
We currently deliver across Pakistan. Standard delivery takes 3 to 4 business days from the date of dispatch. Delivery timelines may vary slightly depending on your city:
- Lahore, Karachi, Islamabad / Rawalpindi: 2–3 business days
- Other major cities (Faisalabad, Multan, Peshawar, Quetta, Hyderabad): 3–4 business days
- Remote or rural areas: 4–5 business days
Please note that these are estimated timelines. Delays caused by courier disruptions, extreme weather, public holidays, or high-volume sale periods are beyond our control.
Shipping Charges
Shipping is calculated at checkout based on your location and order weight. Free delivery is available on orders above a minimum order value, as displayed at checkout.
Courier Partners
We work with trusted courier services to ensure your order arrives safely and on time. Once your order is dispatched, a tracking number will be shared with you via WhatsApp so you can monitor your delivery in real time.
Order Tracking
You can track your order using the tracking number provided after dispatch. Simply visit the courier's website or app and enter your tracking ID. If you face any difficulty tracking your order, reach out to our customer support team and we'll assist you promptly.
Damaged or Lost Parcels
If your order arrives damaged or appears tampered with, please record an unboxing video before opening and contact our support team within 24 hours of delivery. We will coordinate directly with the courier to resolve your concern.
We are not responsible for delays or losses caused by incorrect addresses provided at checkout. Please double-check your shipping details before placing your order.
Customer Support Hours
Our support team is available Monday through Saturday, 10:00 AM to 7:00 PM. You can reach us via the contact options listed on our website.