Welcome to Pawlicious. By accessing or using our website and placing orders with us, you agree to be bound by the following Terms of Use. Please read them carefully before using our platform.
1. Acceptance of Terms
By visiting our website, creating an account, or placing an order, you confirm that you are at least 18 years of age, are legally capable of entering into a binding agreement, and agree to these Terms of Use in full. If you do not agree to any part of these terms, please discontinue use of our website immediately.
2. About Pawlicious
Pawlicious is a Pakistani e-commerce brand specializing in pet food and pet nutrition products. We sell directly to pet owners across Pakistan through our online store, operating from Lahore, Pakistan.
3. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others. You must not:
- Use the website in any way that causes or could cause damage to the website or impair its availability
- Transmit any unsolicited or unauthorized advertising material
- Attempt to gain unauthorized access to any part of the website or its related systems
- Use automated tools such as bots or scrapers to collect data from the website without our permission
- Post or share false, misleading, or defamatory content
We reserve the right to restrict or terminate your access to the website if you violate these terms.
4. Product Information
We make every effort to display our products accurately, including descriptions, ingredients, weight, and images. However, minor variations in packaging or product appearance may occur due to manufacturer updates. Product images are for illustrative purposes and may not exactly reflect the final product.
It is your responsibility to review the ingredients and feeding guidelines before purchasing, particularly if your pet has known allergies or dietary restrictions. Pawlicious is not liable for any adverse reactions resulting from failure to read product details.
5. Pricing and Payment
All prices are displayed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change product prices at any time without prior notice. Prices at the time of placing your order will be honored as confirmed in your order summary.
Payment must be made in full before dispatch. We currently accept:
- Cash on Delivery (COD)
- Online bank transfer
- Credit/Debit card via secure payment gateway
- EasyPaisa / JazzCash
In the event of a payment failure, your order will not be processed until successful payment is confirmed.
6. Order Acceptance
Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is only confirmed once you receive an order confirmation message from us. We may cancel or decline orders in cases of pricing errors, stock unavailability, suspected fraud, or delivery limitations.
7. Delivery
Delivery is subject to our Shipping Policy, which forms part of these Terms. Pawlicious is not responsible for delivery delays caused by incorrect addresses, unavailability of the recipient, courier service disruptions, or circumstances beyond our control.
8. No Warranty
Our products are sold as-is and we make no warranties, express or implied, beyond what is stated on the product packaging. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by Pakistani law, Pawlicious, its owners, directors, employees, and partners shall not be liable for:
- Any indirect, incidental, or consequential loss arising from the use of our website or products
- Any loss or damage to your pet arising from misuse of our products or failure to follow feeding instructions
- Any unauthorized access to your personal data resulting from circumstances beyond our reasonable control
Our total liability in any matter arising from the use of our website or products shall not exceed the value of the order in question.
10. Intellectual Property
All content on this website — including the Pawlicious brand name, logo, product photographs, descriptions, and website design — is the intellectual property of Pawlicious and is protected under applicable Pakistani intellectual property laws. You may not reproduce, copy, distribute, or use any of our content without prior written permission.
11. User-Generated Content
If you submit reviews, feedback, or photos to us via our website or social media channels, you grant Pawlicious a non-exclusive, royalty-free license to use, display, and share that content for marketing or promotional purposes, with or without attribution.
12. Third-Party Links and Services
Our website may link to third-party platforms such as payment gateways or courier tracking portals. Pawlicious is not responsible for the content, security, or practices of any third-party websites and we encourage you to review their own terms and privacy policies.
13. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
14. Changes to These Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.